FAQs

Frequently Asked Questions

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Payment methods and withdrawals

How can I withdraw my winnings?

Visit the user panel and go to “My Account” and select Withdraw. Simply follow on-screen instructions to facilitate the money transfer. For more information, get in touch with one of our team members to facilitate a hassle-free experience.

How do I pay for my online lotto tickets?

There are different ways to go about paying for your online lotto tickets. Our accepted forms of payment include: credit card, instant wire transfer, Skrill, Neteller, and Bitcoin.

I’m using my credit card to pay for a transaction but it’s being rejected. What do I do?

Double check the card number and the CVV code. Take note that the minimum payment for credit cards is €2.

What is the minimum deposit amount at Lotteo?

The minimum deposit amount is €10.

Why can’t I see the deposited funds in my account?

It takes about an hour for the funds to successfully register in your account. If your account isn’t updated after an hour, please contact customer support immediately so we can help you with your winnings.

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